Terms & Conditions

Last updated: September 2026 • VRL Packers and Movers

These terms cover the packing, moving, transport and storage services of VRL Packers and Movers ("we", "the company"), Building No. 705, Sector 7, Panchkula, Haryana 134109. When you ask us for a quote or book a move ("you", "the client"), you accept them. They are written to be read, not just agreed to blindly.

1. Your quotation

• Every quote we give is written and itemised, and it stays valid for 7 days from the date we issue it.
• The price is calculated from your declared inventory, the distance, floor and lift access, and the services you pick. If any of these change materially, the quote is revised — but only after you approve the change, never silently.
• The figure on your written quotation is final. There are no hidden charges waiting at the destination.

2. Booking and payment

• A small token amount confirms your booking. The balance is payable after delivery, unless we agree otherwise in writing.
• Payments are accepted only into our company account — UPI, bank transfer or cards — always with a GST invoice. If anyone claiming to represent us asks for payment to a personal account, do not pay, and call +91 8264091243 immediately.
• We never demand the full amount in advance.

3. Exclusive vehicle or shared load

Small consignments on long routes may travel as part load in a larger vehicle along with other clients' goods — this is what keeps intercity prices down. Your goods are sealed, labelled and inventoried either way. If you prefer a dedicated vehicle, tell us during the survey and we will quote for it separately.

4. What we need from you

• A complete and honest inventory before the move.
• Jewellery, cash, documents, medicines and other valuables travel with you, not with the truck.
• Early warning about fragile or oversized pieces, society move-in rules, service lift bookings, and parking limitations.
• Someone present with access to the premises at the scheduled time.

5. What we cannot carry

Gas cylinders and other flammables, acids and liquid chemicals, cooking oil and ghee tins, liquor, perishables, live plants and pets, and anything prohibited by law. These items put your own goods, our crew and the vehicle at risk, so there are no exceptions.

6. Insurance and our liability

• Transit insurance is available for every move. Your move manager explains the coverage and cost before booking, in writing.
• If you choose to move without insurance, our liability for loss or damage is limited to reasonable repair or depreciated value, as per standard industry terms.
• We are not liable for delays or damage caused by events outside our control — weather, accidents, road closures, or goods confiscated during routine government checks. Where such an event affects your move, we keep you informed at every step.

7. On moving day and delivery

• Items added on moving day change the quote and the invoice; items dropped reduce it. Both are revised on paper before loading starts.
• Delivery is made to the invoice holder or an authorised person whose details you share with us on shifting day.
• Please check your goods at delivery. Once delivery is acknowledged against the invoice, claims become difficult for either side to verify.

8. Delays and storage

Your invoice mentions an estimated delivery date. If you cannot receive your goods within two days of arrival, storage charges apply at a daily rate we will agree with you in advance. If you already know you will be delayed, ask about our warehouse facility — short-term storage is usually cheaper than rescheduling.

9. Cancellation and rescheduling

• Free cancellation or rescheduling up to 24 hours before the scheduled move. Any advance paid is refunded within 5–7 working days.
• Cancellations on the moving day itself, or after the crew has been dispatched, may attract the actual crew and vehicle costs incurred — never more.
• Full details sit in our Cancellation & Refund Policy.

10. About this website

Rate ranges shown on this site are indicative. Your written quotation is the final price. All text and design on this site belong to the company and may not be reproduced without permission.

11. Disputes

Anything we cannot settle between us goes to the courts of Panchkula, Haryana, India.

12. Contact

Questions about these terms: call or WhatsApp +91 8264091243.